General / Ordering
See below for some of our most frequently asked general / size questions.
If you have a further question not mentioned below - please do get in touch here & somebody will respond within 24 hours.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners.
See below for some of our most frequently asked questions from customers.
How long is delivery?
As everything is custom & handmade please allow 5-12 working days for tracked international shipping.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs are always free.
Where are you based?
We are based in London, UK.
We have a number of warehouses based around the world (EU, US, ASIA).
Stock levels & delivery times to your location will be the deciding factor as to which warehouse your goods are sent from.
Get in touch
Have questions about your order, or a general enquiry?
