Delivery & Returns
Delivery
- 3-9 working days delivery time
- Standard Global Shipping £3.50 or FREE on orders £40+
Returns
- 14-day return window from delivery date
- No returns on earrings for hygiene reasons
- Items must be unworn and in original condition
- Full refund or exchange available
Return Process
How to Return an Item
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Include a note inside your package with your order number and reason for return. Without this, we won’t be able to identify your order and process your refund.
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Package items securely to avoid any damage in transit.
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Ship your return to:
Outlaur Returns
Storage First
Stanney Mill Rd
Ellesmere Port
United Kingdom
CH2 4HX
Return shipping costs are the responsibility of the customer.
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Refunds will be processed within 3–5 working days after we’ve inspected your return.
For any questions or support, please contact us at support@outlaur.com 💌
Questions?
- Email: support@outlaur.com (Mon-Sat, 9am-5pm GMT)
- Instagram: @outlaur (Mon-Sat, 9am-5pm GMT)
